Chip & Dough ("we," "us," or "our") operates the website chipanddough.com and provides a premium cookie bakery service based in Daytona Beach, Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or otherwise interact with our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
1. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact information — your name, email address, and phone number when you fill out our contact form, place an order, or subscribe to our newsletter.
- Order details — your cookie selections, quantities, customization requests, preferred pickup date and time, and any special instructions such as allergen notes or gift messages.
- Payment information — payment is processed through secure third-party payment processors. We do not directly store your credit card numbers or banking details on our servers.
- Communications — any messages, feedback, or inquiries you send us through our contact form or email.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior. This information is collected through cookies and similar tracking technologies (see Section 4 below).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Fulfilling orders — to process your cookie orders, coordinate pickup schedules, and communicate order confirmations and updates.
- Customer communication — to respond to your inquiries, send order updates, and provide customer support.
- Newsletter & marketing — to send you seasonal menus, special promotions, and bakery news if you have opted in to our mailing list. You may unsubscribe at any time.
- Website improvement — to analyze how visitors use our website so we can improve the user experience, content, and functionality.
- Analytics — to understand visitor demographics, traffic patterns, and engagement metrics to improve our services.
- Legal compliance — to comply with applicable laws, regulations, and legal processes.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — we work with trusted third-party providers who assist with payment processing, email delivery, and website analytics. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
- Legal requirements — we may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Specifically, we use:
- Essential cookies — required for basic website functionality, such as remembering your cookie consent preferences and maintaining your shopping cart.
- Analytics cookies — we use Polsia Analytics to understand how visitors interact with our website. These cookies collect anonymized data about page views, session duration, and visitor behavior. A unique visitor identifier is stored to differentiate returning and new visitors. No personally identifiable information is collected through analytics.
We do not use advertising or third-party marketing cookies. For more details on managing cookies, please see our Cookie Policy.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure. Our website uses HTTPS encryption for all data transmission, and we limit access to personal information to authorized personnel who need it to operate, develop, or improve our services.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access — you may request a copy of the personal information we hold about you.
- Correction — you may request that we correct any inaccurate or incomplete information.
- Deletion — you may request that we delete your personal information, subject to certain legal exceptions.
- Opt-out — you may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us directly.
- Analytics opt-out — you may opt out of analytics tracking by adjusting your browser's privacy settings or using private/incognito browsing mode.
To exercise any of these rights, please contact us at hello@chipanddough.com. We will respond to your request within 30 days.
7. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us at hello@chipanddough.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Chip & Dough
Daytona Beach, Florida